FAQ

Services will become available only upon obtaining the relevant CASP and EMI authorisations.

What documents do I need to provide to open an account?
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We will ask you to provide following documents:

1. Incorporation documents
2. Memorandum and Articles of Association
3. Certificate of Incorporation
4. Company structure showing owners with 25%+
5. List of signatories
6. Proof of registered address
7. Regulatory licenses (if applicable)
8. Any additional supporting documentation (optional)

Can non-EU businesses use the NGPES platform?
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Yes. Eligible companies outside the EU can open an account without needing a physical office in Europe. Approval depends on your business activity and jurisdiction, and once verified, you’ll gain access to both fiat and crypto services within the platform.

Which assets can I use on the NGPES platform?
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We currently support EURC, USDC, as well as euro (EUR) and US dollar (USD) payments. If your business requires other stablecoins or fiat currencies, we’d like to hear your business case. Our platform is designed to expand where it creates real value for clients.

Which blockchains does the NGPES platform support?
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We currently work with Ethereum, Polygon, and Stellar, with more to come soon.

Can I send payments to someone who doesn’t use NGPES?
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Yes. You can send payments to external crypto wallets or IBAN accounts in the SEPA network, even if the recipient is not an NGPES client. Before sending, the recipient must be pre-registered as a counterparty on the platform, with a clear business link such as a supplier, partner, or client.

Do I need my own crypto wallet to use the platform?
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No. Every client receives a custody wallet on the NGPES platform, so you don’t need to manage private keys or blockchain security—we handle that. If you want to use your own or third-party wallets, they must first be registered as counterparties before you can send funds to them.

Can I manage multiple accounts or team members?
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Yes. You can create sub-accounts, each with its own wallets and asset holdings, making it easy to separate funds by business unit, branch, or use case. You can also assign role-based access permissions so team members only see or control what they need, giving your finance team both flexibility and security.

Is the NGPES platform regulated?
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NGPES operates within the European financial regulatory framework. We hold a Payment Institution licence in France and are currently progressing our applications for CASP authorisation under MiCA and Electronic Money Institution (EMI) authorisation.

Our activities are conducted in accordance with the regulatory requirements applicable to our current authorisations, including relevant AML/KYC obligations.

What is your fee model?
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On/off ramps between euros and EUROF (our native stablecoin) are 0% commission. Other services (swaps, payments, API usage) follow a volume-based, monthly invoicing model. Instead of per-transaction fees, you’ll receive a consolidated invoice at month-end.

Are there hidden fees like gas costs?
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No. Blockchain transaction costs (gas fees) are included in our service pricing. For large or frequent transactions, volume discounts apply.